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Associate Vice President of Community Management

2 months ago

Thousand Oaks, California, United States The Management Trust Full time
About The Management Trust

The Management Trust is a leading community association management company that prides itself on its commitment to integrity, trust, experience, and support. Our company is built on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.

Job Summary

This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career. The Associate Vice President Community Management will play a vital role in evaluating client needs, coaching, and guiding staff to their highest potential.

Key Responsibilities
  • Manage production levels of team and provide oversight to ensure all team members are meeting client deadlines
  • Manage a team of 7-15 community management professionals
  • Support the training of Community Managers, Executive Community Association Managers, and Regional Managers in system functions and processes
  • Maintain availability to team members to support questions, and on-going training and professional development
  • Hold recurring touch base meetings with team members to oversee work product and client concerns
  • Evaluate client needs to ensure proper team placement and resource allocation
  • Participate in Division Leadership and marketing presentations to potential new clients
  • Take proactive actions in managing client escalations to resolution
  • Coordinate and lead recurring team meetings
  • Conduct Board of Director and Committee orientations and ongoing training
  • Attend, participate in, and provide updates regarding management team initiatives during department meetings
  • Manage employee-related escalations and performance discussions to resolution
  • Regularly review work product of team via available reporting, time tracking system, or board packets to ensure Trust standards are being followed
  • Conduct regular client surveys and analyze results to ensure optimal client satisfaction and retention
  • May participate in Trust webinars or board training initiatives
  • Maintain, foster, and improve successful vendor relations
  • Proofread mass communications to ensure accuracy and consistency
  • Represent the Company at designated meetings and formal functions
  • Other duties and special projects as assigned
Requirements
  • 3+ years of supervisory experience
  • 3+ years of community management experience
  • Strong analytical, organizational, and problem-solving skills
  • High School Diploma (or equivalent); Associate's or Bachelor's Degree preferred
  • Ability to identify and prioritize tasks
  • Skilled communicator, able to support training and answer questions of team members
  • Ability to read and discern information from Association governing documents in order to maintain system information
  • Ability to leverage all available resources to solve problems
  • Ability to analyze information relating to team member performance and identify action plans as needed
  • Partner with team members to troubleshoot complex community challenges
  • Drive client retention through professional delivery of client deliverables from team members
  • Leadership and supervisory skill set including the ability to educate and coach team members
  • Ability to drive employee engagement for remote and hybrid-remote team members by maintaining recurring structured touch base discussions, team-building activities, and reward systems
  • Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks in accordance with Trust standards
  • Experience with Microsoft Office suite of products
  • Ensure employee retention through mentoring, encouragement, and positive relationship building
  • Solid knowledge of Microsoft Outlook, Excel, and Word
  • Excellent written and verbal communication
  • Professional and respectful demeanor with all staff and guests at all times
Special Position Requirements
  • Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings
  • Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
  • Must be able to drive in the dark if required
Essential Functions
  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds
  • Travel to and from offsite locations