Servicing Default Specialist
3 weeks ago
Shellpoint Mortgage Servicing is a leading non-bank mortgage-servicing company in the United States. Our clients are businesses that own mortgage loans, and we manage their loan portfolios on their behalf. This includes collecting homeowners' mortgage payments, paying their tax and insurance bills, and helping homeowners in default to get current.
TRAIL Program OverviewThe TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program designed for recent college graduates. This program enables participants to gain practical, on-the-job leadership and management skills, working as full-time employees with a competitive salary and benefits. The main objective of the program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation, and leadership skills.
Default Administration TRAIL Operations Specialist RoleThe Default Administration TRAIL Operations Specialist will be immersed in the following areas:
- Loss Mitigation
- Foreclosure
- Bankruptcy
The TRAIL program will provide participants with hands-on experience and mentorship from experienced personnel in the assigned business area. Participants will be required to attend company-sponsored training classes and attain certain certifications.
Key Responsibilities- Performs assigned duties under the direction of experienced personnel to gain knowledge and experience required for promotion to a management position.
- Performs business analyses and provides recommendations to leadership for business and process changes.
- Receives training and performs duties in several functions to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
- Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
- Helps champion the Process Improvement discipline within the organization and implements the steps and tools necessary to successfully complete projects.
- Performs related duties as assigned by supervisor.
- Bachelor's Degree from an accredited college or university.
- Degree in Business Management, Business Administration, or a related discipline is preferred.
- Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
- Be able to clearly articulate and present ideas and findings to a varied audience, including operations staff and senior leadership.
- Excellent written and verbal communication skills.
- Proficiency in quantitative analysis.
- Ability to adapt.
- Willingness to learn.
- An entrepreneurial business mindset.
- Strong business communication skills with an ability to work well in a collaborative environment.
- Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
- Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros, etc.).
- Experience with PowerPoint and Visio is a plus.
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary.
- 9 Paid Holidays.
- Employee Engagement Activities.
- Medical (including Health Savings Account & Flexible Savings Account).
- Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match
- Employee Assistance Plan.
- Performance-based Incentives.
- Pet Insurance.
- Advancement Opportunities.
- Newrez NOW: Our Corporate Social Responsibility program empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more.
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee.
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions.
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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