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Correspondence and Dispute Resolution Specialist II
2 months ago
We are seeking a highly skilled Correspondence and Dispute Resolution Specialist II to join our team at Shellpoint Mortgage Servicing. As a key member of our operations team, you will be responsible for handling Qualified Written Requests and resolving disputes and complaints from borrowers or their authorized representatives.
Key Responsibilities- Dispute Resolution: Review and research written disputes and complaints, identify root causes, and execute plans of action for resolution.
- Account Resolution: Ensure necessary actions and corrections are made to accounts to resolve disputes and complaints.
- Communication: Compose written responses to borrowers or their authorized representatives, providing final resolution.
- Credit Reporting: Submit updates to credit reporting agencies as needed to resolve credit disputes.
- Subject Matter Expertise: Become a subject matter expert in at least one main area of Homeowner Advocacy Dispute classes.
- Education: High school diploma or equivalent.
- Experience: 2-4 years of mortgage servicing experience, with at least 1 year of demonstrated quality and productivity performance in the Homeowner Advocacy Department.
- Industry Knowledge: Excellent understanding of mortgage servicing industry, escrow, payment application, fees, credit reporting, bankruptcy, foreclosure, and loss mitigation.
- Communication Skills: Good written communication skills, including grammar, spelling, punctuation, and sentence structure.
- Research Skills: Excellent research skills required.
- Technical Skills: Intermediate knowledge of MS Word, MS Excel, and familiarity with mortgage servicing systems.
Shellpoint Mortgage Servicing is one of America's top-five non-bank mortgage-servicing companies. We manage loan portfolios on behalf of our clients, collecting mortgage payments, paying tax and insurance bills, and helping homeowners in default to get current.
Company Perks- Paid Time Off: 15 PTO days and 18 after 1st anniversary.
- Paid Holidays: 9 paid holidays.
- Employee Engagement Activities.
- Company Benefits: Medical, dental, RX, vision, life, disability insurance, 401(k) plan with company match, employee assistance plan, performance-based incentives, pet insurance, and advancement opportunities.
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
