Client Relations Specialist

2 weeks ago

Des Plaines, Illinois, United States Resource Label Group LLC Full time

Overview:

Resource Label Group, LLC stands as a premier provider of comprehensive label and packaging solutions, boasting a varied product range that encompasses pressure-sensitive labels, shrink sleeves, RFID/NFC technology, eco-friendly product solutions, scent activation technology, pharmaceutical packaging, and fulfillment services. Our offerings cater to diverse sectors including food, beverage, chemicals, household products, personal care, nutraceuticals, pharmaceuticals, medical devices, and technology. With a robust presence across multiple locations in the U.S. and Canada, Resource Label Group is equipped to deliver the capabilities, technologies, systems, and innovative solutions that our clients require.

As we continue to expand, we seek skilled individuals to enhance our team. Every member of our organization plays a vital role in our collective success. We foster a collaborative, employee-focused culture that leverages technology to provide valuable and creative solutions. Our core values guide our interactions with one another and influence our client relationships.

We are currently in search of a Client Relations Specialist to join our team. This role is essential in supporting the sales process by managing customer orders and acting as a bridge between clients, sales, and production teams. The ideal candidate will possess outstanding communication abilities and a genuine enthusiasm for customer service. Experience in a manufacturing or related field is highly advantageous.

Key Responsibilities:

  • Maintain customer relationships through phone and email, manage all artwork, orders, and pricing inquiries, and keep clients informed about their order statuses.
  • Engage directly with potential clients to gather necessary information and product specifications.
  • Receive and review purchase orders from clients via various communication methods, ensuring accuracy before confirming orders.
  • Coordinate artwork with production teams to verify the availability of cutting dies and cylinders.
  • Oversee the proofing process to ensure smooth transitions through all departments until final production.
  • Uphold high standards for new production orders, awaiting customer approval on proofs and specifications.
  • Input new purchase orders into the system, accommodating specific delivery or shipping requirements, and communicate any special orders to relevant personnel.
  • Route necessary materials and job jackets to production areas to initiate job orders.
  • Address inquiries and resolve complaints promptly, demonstrating exceptional service and follow-through.
  • Notify team members of any production issues that may impact order shipments.
  • Prioritize orders effectively, selecting the best options to meet customer needs.
  • Manage the billing process for shipped or delivered products, ensuring accuracy in shipping reports and customer transaction records.
  • Consistently strive to exceed customer expectations and deliver outstanding service.

The Ideal Candidate Will:

  • Analyze complex information and synthesize diverse data effectively.
  • Identify and resolve issues promptly, employing analytical skills to develop alternative solutions.
  • Plan and coordinate projects, ensuring timely completion within budget constraints.
  • Recognize personal strengths and weaknesses, pursuing continuous learning and sharing knowledge with others.
  • Handle challenging customer situations with professionalism, responding to needs and soliciting feedback for service improvement.
  • Maintain composure in conflict situations, listening actively and remaining open to new ideas.
  • Communicate clearly and persuasively, both verbally and in writing, adapting style to meet various needs.
  • Foster teamwork and collaboration, valuing diverse perspectives and contributing to a positive team environment.
  • Operate within budgetary guidelines, supporting organizational profitability and resource conservation.
  • Demonstrate sound judgment in decision-making processes, involving appropriate stakeholders as needed.

Qualifications:

  • Two to three years of relevant experience or training, or an equivalent combination of education and experience.
  • Experience in a manufacturing or similar environment is preferred, particularly in the printing or packaging sectors.
  • Ability to interpret business documents, write reports, and effectively present information to various audiences.
  • Proficiency in mathematical calculations and measurement interpretation.
  • Regularly required to sit and communicate; occasional standing and walking may be necessary.

Why Join Us?

  • Generous Paid Time Off and Holidays.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Company-Paid Short-Term Disability and Life Insurance.
  • Additional Benefits including Long-Term Disability and Supplemental Coverage Plans.
  • Robust 401(k) Retirement Plan with Company Contributions.
  • Commitment to employee development through onsite training and growth opportunities.
  • Performance-based salary increases to reward contributions.

Discover more about our company and the opportunities we offer.

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