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Technical Support Specialist

2 months ago

Des Plaines, Illinois, United States Shartega IT, Inc. Full time
Technical Support Specialist

The Technical Support Specialist plays a crucial role in delivering initial-level computer assistance in a professional and efficient manner. This encompasses support for hardware, software, networks, and more.

Core Responsibilities:
  • Providing technical support for hardware and software issues
  • Resolving client inquiries through phone, in-person, or electronic communication
  • Assisting with Microsoft, Apple, and essential client applications
  • Basic network troubleshooting: WAN, LAN, routers, firewalls, and security measures
  • Monitoring system alerts and managing service tickets
  • Maintaining and reviewing documentation
  • Engaging in effective communication with clients
Additional Responsibilities:
  • Enhancing customer service experiences
  • Ensuring prompt handling of requests
  • Facilitating effective team communication
  • Routing service requests appropriately
  • Escalating issues when necessary
  • Tracking time and expenses
  • Providing training on processes as needed
  • Entering service tickets accurately
Required Skills:
  • In-depth knowledge of operating systems and networking
  • Strong interpersonal and communication abilities
  • Proficient in diagnosing technical problems
  • Ability to multi-task and adapt to changing environments
  • Awareness of service standards
  • Familiarity with support tools and methodologies
  • Typing proficiency for accurate detail entry
  • Self-driven in a dynamic workplace

Educational and Experience Requirements:

  • Bachelor's degree in computer science or a related discipline
  • 1-3 years of experience in IT support
  • Certifications such as A+, Network+, or MCP are advantageous
Benefits:

Attractive salary, health insurance, 401K plan, on-the-job training, enjoyable work atmosphere, remote work options, and opportunities for career growth.

About Shartega IT, Inc.

Shartega IT, Inc. is a leading managed IT service provider in Chicago, dedicated to delivering comprehensive IT management and support solutions for businesses. Their mission is to ensure seamless IT operations for companies, enabling them to concentrate on their core business activities.