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Customer Service Leader

1 month ago

Dover, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a skilled Customer Service Leader to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
* Maintain a clean and safe store environment, adhering to company safety standards and policies.
* Assign tasks and duties to front-end and service desk/kiosk associates, ensuring efficient workflow and minimizing customer inconvenience.
* Perform cashier and/or bagging functions, as well as service desk/kiosk and bookkeeper functions, as needed.
* Supervise performance of all duties and responsibilities of front-end and service desk/kiosk associates, providing constructive feedback and coaching as necessary.

Requirements

* Effective communication and customer service skills.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
* Demonstrated ability to learn and adapt to new technologies and systems.
* Ability to meet physical requirements of the position, with or without reasonable accommodations.

Preferred Requirements

* Experience in customer service or a related field.
* Strong leadership and supervisory skills, with the ability to motivate and coach team members.
* Ability to work effectively in a team environment, building strong relationships with colleagues and customers.

What We Offer

* Competitive hourly rate, ranging from $17.35 to $24.75.
* Opportunities for professional growth and development, with training and support to help you succeed in your role.
* A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.

Hannaford Supermarkets is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace, where all associates and applicants are treated with respect and dignity. We welcome applications from qualified candidates of all backgrounds and perspectives.