Customer Service Leader

3 weeks ago


Dover, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

As a Customer Service Leader at Hannaford Supermarkets, you will be responsible for ensuring that our customers receive exceptional service and support. This role involves observing and following all company policies and procedures, maintaining a neat and well-groomed personal appearance, and assigning tasks to front-end and service desk/kiosk associates during idle periods. You will also assist in special projects and perform other functions as assigned by supervision.

Key Responsibilities

* Maintain a high level of customer service and resolve issues quickly and courteously.
* Assign tasks to front-end and service desk/kiosk associates during idle periods.
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards.
* Observe security standards and report any abnormal behavior to management.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations.

Requirements

* Effective communication and customer service skills.
* Ability to meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Ability to perform the technical requirements of cashier and service desk/kiosk.

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

Preferred Requirements

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates.

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