CNC Field Service Technician

1 month ago


Dover, New Hampshire, United States The Robert E. Morris Full time
Job Title: CNC Field Service Technician

We are seeking a highly skilled CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, solving, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.

Key Responsibilities:
  • Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
  • Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements, and alignments.
  • Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
  • Apply machine tool manuals, technical documents, and internal and external authorities to optimally diagnose and resolve CNC equipment issues.
  • Effectively understand and use the Salesforce Lightning Customer Support computer system.
Requirements:
  • Proficient verbal and written communication and customer relation skills.
  • Able to interact and effectively communicate in person and over the phone with customers and coworkers.
  • Present a professional image.
  • Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
  • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
  • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
  • Knowledge of machine tool manufacture, installation, operation, maintenance, and repair, and/or a broad shop background – is a plus.
  • Basic mechanical and logical solving skills are a must.
  • Rational decision-making and problem-solving skills.
Benefits:
  • Competitive starting salary.
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays.
  • Comprehensive Health Benefits including, Medical, Vision, Dental, and Life Insurance.
  • 401(k) retirement plan with company contribution.
  • Tuition reimbursement.
  • Employee appreciation events and perks.
  • Employee Assistance Program.

The Robert E. Morris Company is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.



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