CNC Field Service Technician
1 month ago
We are seeking a highly skilled CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, solving, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.
Key Responsibilities:- Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
- Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements, and alignments.
- Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
- Apply machine tool manuals, technical documents, and internal and external authorities to optimally diagnose and resolve CNC equipment issues.
- Effectively understand and use the Salesforce Lightning Customer Support computer system.
- Proficient verbal and written communication and customer relation skills.
- Able to interact and effectively communicate in person and over the phone with customers and coworkers.
- Present a professional image.
- Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
- Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
- Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
- Knowledge of machine tool manufacture, installation, operation, maintenance, and repair, and/or a broad shop background – is a plus.
- Basic mechanical and logical solving skills are a must.
- Rational decision-making and problem-solving skills.
- Competitive starting salary.
- Paid Time Off, starting with 23 paid days off in your first year.
- 10 Company Paid Holidays.
- Comprehensive Health Benefits including, Medical, Vision, Dental, and Life Insurance.
- 401(k) retirement plan with company contribution.
- Tuition reimbursement.
- Employee appreciation events and perks.
- Employee Assistance Program.
The Robert E. Morris Company is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
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