Guest Services Representative

3 weeks ago


Pounding Mill, Virginia, United States VP Management Full time
Position Overview

VP Management is seeking a dedicated Guest Services Representative for our esteemed hotel in Pounding Mill, VA. This role is crucial in delivering outstanding service to our guests and ensuring the efficient operation of the front desk.

The ideal candidate will be approachable, detail-oriented, and possess excellent communication abilities. This position operates on an individual contributor basis with biweekly compensation.


Compensation & Benefits:
  • Hourly wage ranging from $12 to $12.50, paid biweekly
  • Opportunities for career advancement within the organization
  • Comprehensive training provided
  • Generous paid time off along with holiday compensation

Key Responsibilities:
  • Welcome guests and provide exceptional service, ensuring their needs are met throughout their stay
  • Efficiently manage check-ins and check-outs
  • Process payments and maintain accurate transaction records
  • Respond to incoming calls, assisting guests with inquiries and requests
  • Address guest complaints and implement solutions to resolve issues
  • Keep the front desk area clean and organized
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared for check-in and any maintenance concerns are promptly addressed
  • Monitor room availability and handle future reservations
  • Promote hotel amenities and special packages to guests
  • Adhere to all safety and security protocols to maintain a secure environment for guests and staff

Qualifications:
  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Strong communication and interpersonal skills
  • Proficient in Microsoft Office; experience with hotel booking software is advantageous
  • Ability to multitask and thrive in a fast-paced environment
  • Flexible availability, including evenings and weekends
  • Dependable and punctual
  • Maintain a professional and welcoming demeanor at all times

EEOC Statement:

VP Management is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these protected classifications.



  • Pounding Mill, Virginia, United States VP Management Full time

    Position OverviewVP Management is on the lookout for a dedicated Guest Services Representative to join our team. This role is essential in delivering outstanding service to our patrons and ensuring the front desk operates seamlessly.The successful candidate will be approachable, detail-oriented, and possess excellent communication abilities. This is an...


  • Pounding Mill, Virginia, United States VP Management Full time

    Position OverviewVP Management is seeking a dedicated Guest Services Representative for our Pounding Mill location. This role is essential in delivering outstanding service to our patrons and ensuring the front desk operates seamlessly.Key Responsibilities:Welcome guests warmly and ensure their needs are met during their stay.Efficiently manage check-in and...


  • Pounding Mill, Virginia, United States VP Management Full time

    Position OverviewVP Management is seeking a dedicated Guest Services Representative for our Pounding Mill location. This role is essential in delivering outstanding service to our patrons and ensuring the efficient functioning of the reception area.The successful candidate will be personable, detail-oriented, and exhibit excellent communication abilities....


  • Pounding Mill, Virginia, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "At Walmart, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive experience in our stores. Your responsibilities will include:Key Responsibilities:Smile, greet, and thank customers with a...


  • Pounding Mill, Virginia, United States VP Management Full time

    Position OverviewVP Management is in search of a dedicated Guest Services Representative for our hotel operations. This role is essential in delivering outstanding service to our patrons and ensuring the front desk functions seamlessly.The ideal candidate will exhibit a warm demeanor, strong organizational abilities, and excellent communication skills. This...


  • Pounding Mill, Virginia, United States VP Management Full time

    Position OverviewVP Management is in search of a dedicated Guest Services Representative for our hotel operations. This role is essential in delivering outstanding service to our patrons and ensuring the front desk functions seamlessly.The ideal candidate will be approachable, detail-oriented, and exhibit excellent communication abilities. This position...


  • Pounding Mill, Virginia, United States GameStop Full time

    Job DescriptionJob Summary:The Store Leader-Hourly is a key member of the GameStop team, responsible for driving sales, guest satisfaction, and operational excellence in a fast-paced retail environment. This role requires a strong leader who can motivate and develop a team of sales associates to deliver exceptional guest experiences and achieve business...

  • Store Manager

    3 days ago


    Pounding Mill, Virginia, United States GameStop Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Manager to lead our team at GameStop. As a Store Manager, you will be responsible for driving sales growth, improving guest satisfaction, and maintaining a high level of operational excellence.Key ResponsibilitiesSales and Guest Service: Lead the sales team to achieve sales goals, provide...


  • Pounding Mill, Virginia, United States VP Management LLC Full time

    Front Desk Associate Job DescriptionAt VP Management LLC, we are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Pounding Mill hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met throughout their stay.Key...


  • Pounding Mill, Virginia, United States VP Management LLC Full time

    Job Summary:VP Management LLC is seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Pounding Mill hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and...

  • Breakfast Attendant

    6 days ago


    Pounding Mill, Virginia, United States VP Management Full time

    Job SummaryThe Breakfast Attendant is a key member of our hotel team, responsible for delivering exceptional service and ensuring a clean and organized breakfast area. This role is ideal for individuals who are passionate about customer service, attention to detail, and working in a fast-paced environment.Key ResponsibilitiesGuest Interaction: Greet and...


  • Pounding Mill, Virginia, United States VP Management Full time

    Job SummaryVP Management is seeking a highly motivated and detail-oriented individual to fill the role of Housekeeping Pounding Mill. This is a full-time position that requires maintaining the cleanliness and overall appearance of our property, ensuring all guests have a comfortable and enjoyable stay.Key ResponsibilitiesClean and maintain all assigned guest...


  • Pounding Mill, Virginia, United States VP Management LLC Full time

    Hotel Night Audit RoleWe are seeking a detail-oriented and organized individual to fill the position of Night Audit at our hotel, managed by VP Management LLC. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of the hotel during overnight hours.Key Responsibilities:Conduct night audit procedures to balance...


  • Pounding Mill, Virginia, United States VP Management LLC Full time

    Hotel Night Audit RoleWe are seeking a detail-oriented and organized individual to fill the Night Audit position at our hotel, managed by VP Management LLC. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of the hotel during overnight hours.Key Responsibilities:Conduct night audit procedures to balance and...


  • Pounding Mill, Virginia, United States GameStop Full time

    GameStop Store Leadership OverviewSales EnthusiasmEngage in proactive selling, identifying and fulfilling customer needs, and successfully closing transactions.Exhibit a strong drive to surpass sales targets.Customer-Centric ApproachEnhance sales and customer loyalty by crafting comprehensive, enduring solutions for guests.Show genuine interest in each...


  • Pounding Mill, Virginia, United States GameStop Full time

    GameStop Store Leadership OverviewSales EnthusiasmEngage in proactive selling, identifying and fulfilling customer needs, and successfully closing transactions.Exhibit a strong drive to surpass sales targets.Customer-Centric SellingEnhance sales and customer loyalty by providing comprehensive, enduring solutions for guests.Show genuine interest in each...


  • Pounding Mill, Virginia, United States Ryerson Holding Corporation Full time

    Position OverviewRyerson Holding Corporation is seeking a dedicated Customer Experience Representative. In this role, you will engage with a diverse range of clients, including large Original Equipment Manufacturers (OEMs) and high-value customers, ensuring their needs are met with professionalism and efficiency.Key ResponsibilitiesFacilitate daily...


  • Pounding Mill, Virginia, United States Ryerson Holding Corporation Full time

    Position OverviewRyerson Holding Corporation is seeking a dedicated Customer Experience Representative to enhance our client interactions. In this role, you will engage with a diverse range of clients, ensuring their needs are met with professionalism and efficiency.Key ResponsibilitiesMaintain daily communication with a substantial OEM customer base.Address...


  • Pounding Mill, Virginia, United States Ryerson Holding Corporation Full time

    About the RoleRyerson Holding Corporation is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our large OEM customer base.Key ResponsibilitiesDevelop and implement effective customer service strategies to drive...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position: Front Desk AgentOverviewThe Front Desk Agent is responsible for providing exceptional service to guests upon arrival, during their stay, and at departure. This role involves addressing inquiries and concerns from guests, both in person and over the phone, ensuring a seamless experience throughout their visit.Key Responsibilities:Welcome guests and...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position Title: Front Desk Agent Overview The Front Desk Agent is responsible for delivering exceptional service to all guests, ensuring a welcoming and efficient check-in and check-out experience. This role involves addressing inquiries from guests, both in person and over the phone, while providing accurate information regarding reservations and hotel...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position: Front Desk AgentOverviewThe Front Desk Agent is responsible for providing exceptional service to guests, ensuring a welcoming and efficient check-in and check-out experience. This role involves responding to inquiries from guests, both in person and over the phone, while delivering accurate information regarding reservations and hotel amenities.Key...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position: Front Desk AgentOverviewThe Front Desk Agent is responsible for delivering exceptional service to all guests, ensuring a welcoming and professional atmosphere. This role involves addressing inquiries from arriving, departing, and in-house guests, providing accurate information and assistance in a timely manner.Key Responsibilities:Welcome guests...


  • Fort Mill, South Carolina, United States StepStone Hospitality Full time

    Position: Front Desk Agent for the 3pm-11pm shift StepStone Hospitality is looking for a courteous and professional Front Desk Agent to enhance our guest experience. The successful candidate will possess outstanding communication abilities, a cheerful demeanor, and a strong commitment to customer satisfaction. As a Front Desk Agent, you will serve as the...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position: Front Desk AgentOverviewThe Front Desk Agent is responsible for providing exceptional service to all guests, ensuring a welcoming and professional atmosphere. This role involves responding to inquiries from arriving, departing, and in-house guests, delivering accurate information and assistance in a timely manner.Key Responsibilities:Welcome guests...


  • Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

    Position Title: Front Desk Agent Overview The Front Desk Agent is responsible for providing exceptional service to all guests, ensuring a welcoming and professional atmosphere. This role involves addressing inquiries from arriving, departing, and in-house guests with accuracy and efficiency. Key Responsibilities: Welcome guests and execute check-in...


  • Fort Mill, South Carolina, United States StepStone Hospitality Full time

    Position Title: Front Desk Agent for the 3pm-11pm shift StepStone Hospitality is looking for a courteous and professional Front Desk Agent to enhance our guest experience. The successful candidate will possess outstanding communication abilities, a cheerful demeanor, and a strong commitment to customer satisfaction. As a Front Desk Agent, you will serve as...

  • Store Manager

    3 months ago


    Pounding Mill, United States GameStop Full time

    SUMMARY As an Empowered Leader, the Store Leader- Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling  techniques, the Store Leader ensures world-class guest service experiences...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionVA Hotel is currently seeking a Front Desk Associate for our Pounding Mill hotel. This individual will play a vital role in providing exceptional customer service to our guests and ensuring the smooth operation of the front desk. The ideal candidate for this role will be friendly, organized, and possess strong communication...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionJob Summary:The Breakfast Attendant is responsible for ensuring a positive guest experience by providing excellent service and maintaining a clean and organized breakfast area. This is an hourly position in the hospitality/restaurant industry located in Pounding Mill, Virginia. As an individual contributor, the Breakfast...


  • Mill Spring, United States Tryon Equestrian Properties LLC Full time

    We are looking for Security/Guest Services to be a part of the surveillance of our premises and protection of our staff and guests. You will be responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior. As well as providing general information to guests at the resort. The goal is to help the company in...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionJob Summary:The Housekeeping position at the Pounding Mill VA Hotel individual contributor role. The primary responsibility of this position is to maintain the cleanliness and overall appearance of the hotel to ensure a comfortable and pleasant experience for all guests. This role requires a hard-working individual with...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionJob Summary:VP Management is seeking a highly motivated and detail-oriented individual to join our team as a Housekeeping Pounding Mill. This is a full-time position in Pounding Mill, Virginia. As a Housekeeping Pounding Mill, you will be responsible for maintaining the cleanliness and overall appearance of our property,...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Maintenance position at the Pounding Mill VA Hotel is a crucial role in ensuring the smooth operations of the hotel. This individual contributor role requires a reliable, self-motivated, and detail-oriented individual who is passionate about maintaining a high-quality standard for our guests. The Maintenance...

  • Salon Stylist

    3 months ago


    Pounding Mill, United States SmartStyle by YSG Full time

    Job DescriptionJob DescriptionAre you ready to transform people's lives, one fabulous hairstyle at a time? Yellowhammer Salon Group is seeking a highly skilled and passionate Salon Stylist to join our dynamic team. In addition to the exhilarating nature of the job itself, we offer competitive pay averaging $15-20/hour.Aside from earning competitive pay,...


  • Pounding Mill, United States VP Management Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual...


  • Windsor Mill, Milford Mill, MD , USA, United States Dunkin' Full time

    Dunkin' Donuts is a dynamic and fast-paced environment where you can grow your career. We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and processing payments. If you're a people person with a passion...


  • Fort Mill, United States Maya Hotels Full time

    Avid-Amusement Park | 154 Springhill Farm Rd. Fort Mill, SC 29715 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an...


  • Fort Mill, United States Maya Hotels Full time

    Aloft - Mooresville/Lake Norman | 109 Alcove Rd - Mooresville, NC 28117 Avid-Amusement Park | 154 Springhill Farm Rd. Fort Mill, SC 29715 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key...