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Guest Services Representative

2 months ago

Pounding Mill, Virginia, United States VP Management Full time
Position Overview

VP Management is seeking a dedicated Guest Services Representative for our Pounding Mill location. This role is essential in delivering outstanding service to our patrons and ensuring the front desk operates seamlessly.

Key Responsibilities:
  • Welcome guests warmly and ensure their needs are met during their stay.
  • Efficiently manage check-in and check-out processes.
  • Handle financial transactions and maintain precise records.
  • Respond to incoming calls, assisting guests with their inquiries.
  • Address guest complaints and provide effective solutions.
  • Keep the front desk area tidy and organized.
  • Collaborate with housekeeping and maintenance to ensure readiness of guest accommodations.
  • Monitor room availability and manage future reservations.
  • Promote hotel amenities and special offers to guests.
  • Adhere to safety and security protocols to maintain a secure environment.
Qualifications:
  • High school diploma or equivalent is required.
  • Experience in customer service or hospitality is preferred.
  • Strong communication and interpersonal skills are essential.
  • Familiarity with Microsoft Office and hotel booking systems is advantageous.
  • Ability to multitask in a dynamic environment.
  • Willingness to work flexible hours, including evenings and weekends.
  • Reliability and punctuality are crucial.
  • Maintain a professional and approachable demeanor at all times.
Diversity and Inclusion:

VP Management is committed to fostering a diverse workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates will be considered for employment without regard to these classifications.