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Guest Services Representative

2 months ago

Fort Mill, South Carolina, United States Comfort Inn At The Park Mill Full time

Position Title: Front Desk Agent

Overview

The Front Desk Agent is responsible for providing exceptional service to all guests, ensuring a welcoming and professional atmosphere. This role involves addressing inquiries from arriving, departing, and in-house guests with accuracy and efficiency.

Key Responsibilities:

  • Welcome guests and execute check-in procedures daily, utilizing both manual and computerized systems to guarantee guest satisfaction and room assignments as requested.
  • Facilitate guest departures by adhering to established procedures for check-out, ensuring accurate account closure and room availability for subsequent guests.
  • Accurately calculate and record financial transactions, including guest accounts and receipts, to present precise hotel charges at check-out while maintaining thorough hotel records.
  • Respond to inquiries and manage reservations both in-person and via telephone, effectively communicating hotel rates and utilizing suggestive selling techniques to enhance occupancy and revenue.
  • Maintain strong customer relations by staying informed about in-house activities and local events, providing knowledgeable responses to guest questions and concerns.
  • Operate PBX equipment to manage incoming and outgoing calls, assist with wake-up calls, and ensure timely communication with guests.
  • Handle cash transactions at the front desk, maintaining accountability for personal bank as per hotel policy.
  • Exhibit a friendly, cheerful, and courteous demeanor at all times.
  • Perform additional duties as assigned by management to support overall hotel operations.
  • Contribute to effective communication within the department by maintaining accurate logs and information sources.
  • Assist colleagues and other departments to promote optimal performance across the hotel.

Job Requirements:

Qualifications:

  • High School diploma or equivalent.
  • Previous experience in a front desk role is preferred but not mandatory.
  • Comfortable handling cash transactions.
  • Basic computer skills are necessary.
  • Ability to stand for extended periods in a climate-controlled environment.
  • Willingness to work weekends and holidays.
Benefits:

Wellness:
  • Eligible for vacation time (for both part-time and full-time employees).
  • Support for work-life balance.
Recognition for Hard Work:
  • Incentive-based bonus program.
  • Discounts for friends, family, and employees within the hotel brand.
  • Referral bonuses for new team members.
Career Development:
  • Access to a complimentary in-house training program.
Equal Opportunity Employer. No relocation assistance is provided.