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Retail Operations Leader

2 months ago

San Jose, California, United States Teaspoon Full time

Position Overview:


Are you enthusiastic about crafting exceptional customer experiences? At Teaspoon, we are dedicated to utilizing only the finest ingredients to create delightful beverages.

Each cup is tailored to our customers' preferences, made with care and attention. Join a community that values both its team members and its patrons. Together, we can make a difference, one Teaspoon at a time.


This role is vital to Teaspoon's success by guiding a team of baristas to uphold and enhance the Teaspoon Experience for our clientele and partners.

The store manager is expected to routinely and customarily exercise discretion in overseeing the overall store operations.

Primarily, this position involves supervising and directing the workforce, making staffing decisions (such as hiring, training, evaluating, and scheduling), ensuring customer satisfaction and product excellence, managing the store's financial performance, and overseeing safety and security protocols within the store.

The individual in this role is responsible for exemplifying and acting in accordance with Teaspoon's core values.

Key Responsibilities:
Essential duties and functions include, but are not limited to the following:

Leadership:
  • Establishing objectives for the team, enhancing organizational capabilities, and demonstrating collaborative work practices:
  • Maintaining composure during peak periods or unexpected events and facilitating smooth transitions to ensure the store operates to standard while setting a positive example for the team.
  • Exhibiting a customer-first mentality by training and holding baristas accountable for delivering outstanding customer service.
  • Driving the execution of company initiatives by formulating action plans and motivating the store team to achieve operational and organizational goals.
  • Leading with integrity, transparency, and knowledge that fosters the culture, values, and mission of Teaspoon.
  • Planning, communicating, and delegating appropriate responsibilities to ensure seamless operations.
  • Providing guidance and direction to the team to take initiative and meet operational objectives.

Continuously assessing the store environment and key performance indicators to identify challenges, concerns, and opportunities for enhancement, providing coaching and direction to the team to meet operational goals.

Planning and Execution:
  • Developing strategic and operational plans for the team, managing

implementation, and evaluating outcomes:

  • Monitoring and managing staffing levels to ensure barista development and talent acquisition to meet store operational needs.
  • Utilizing available tools to prioritize communications and regularly exercising discretion to filter messages to the team. Communicating clearly, concisely, and accurately to ensure effective store operations.
Business Requirements:
  • Providing functional expertise and executing responsibilities:
  • Ensuring compliance with applicable labor laws for nonexempt employees and minors.
  • Gathering customer feedback and proactively researching local markets to understand community needs.
  • Employing all operational tools to plan for and achieve excellence in the store. Tools include scheduling software, performance reports, cash management, and inventory oversight.
  • Analyzing financial reports to identify and address trends and issues in store performance.
Barista Development & Team Building:
  • Offering coaching, feedback, and growth opportunities to baristas and fostering effective teams:
  • Actively managing the team by conducting performance evaluations, providing constructive feedback, and setting ambitious goals to enhance team performance.
  • Inspiring and challenging the team to achieve business objectives.
  • Ensuring compliance with legal and operational standards.
  • Recognizing and celebrating individual and team achievements through innovative and effective recognition methods.
  • Demonstrating effective management principles to cultivate a successful team environment where members feel valued and respected.
Required Skills and Abilities:
  • Ability to independently manage store operations
  • Ability to thrive in a fast-paced environment
  • Ability to juggle multiple priorities simultaneously
  • Ability to manage resources to ensure established service levels are consistently met
Interpersonal Skills:
  • Knowledge of customer service techniques
  • Familiarity with supervisory practices and procedures
  • Strong organizational and planning abilities
  • Excellent operational skills in a customer service setting
  • Strong problem-solving capabilities
  • Team-building expertise
  • Effective communication skills, both verbal and written
  • Strong leadership abilities, with a focus on coaching and mentoring
  • Ability to prioritize tasks effectively
  • Capacity to handle confidential and sensitive information

Job Type:
Full-time

Compensation:
Starting at $62,400.00 annually

Benefits:
Health insurance

Paid time off

Shift Availability:
Day shift

Evening shift

Morning shift