National RV Service Liaison

1 week ago


Lewisville, Texas, United States National Indoor RV Centers Full time
National Indoor RV Centers is seeking a highly skilled National RV Service Liaison to join our service department. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments. Our ideal candidate has previous experience in automotive or RV service, with strong communication and customer service skills.

The estimated salary for this role is $55,000 - $75,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid holidays and floating holiday time.

In this role, you will be responsible for communicating with customers to ensure their satisfaction with service and repairs, and addressing any concerns or issues. You will also be required to work closely with our service technicians to ensure that they have the necessary parts and resources to complete repairs efficiently. If you are a motivated and organized individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.

**Job Responsibilities:**
  • • Communicate with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
    • Work closely with service technicians to ensure that they have the necessary parts and resources to complete repairs efficiently
    • Maintain accurate records of service and repairs, including customer information, parts used, and time spent on repairs
    • Assist in managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed

**Requirements:**
  • • Previous experience in automotive or RV service
    • Strong communication and customer service skills
    • Ability to work independently and as part of a team
    • Familiarity with service software and databases preferred


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