Specialty Account Manager

6 days ago

Denver, Colorado, United States CSI Pharmacy Full time
Job Description

Job Summary:

The Specialty Account Manager will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.

Key Responsibilities:

  • Collaborate with Senior Management: Work closely with senior management to improve efficiency, product knowledge, and selling skills to meet personal and company goals.
  • Business Planning: Formulate a business plan to achieve and exceed forecasted annual sales revenue goals.
  • Prospecting and Sales: Actively prospect referrals from present and prospective customers.
  • Customer Service: Handle customer complaints in accordance with company policies and advise management promptly.
  • Territory Management: Develop territory plans to obtain optimal efficiency in servicing customer needs and marketing seeking new business/customers.
  • Product Knowledge: Educate referral sources on all CSI Pharmacy services relating to customer needs and benefits.
  • Competitive Strategies: Create competitive strategies and routing based upon market trends.
  • Compliance: Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
  • Reporting and Administration: Complete and submit all required reports and administrative duties in a timely manner.
  • Record Keeping: Maintain current files and other records in accordance with company instructions and requirements.
  • Performance Metrics: Meet established company standards for the following:
    • Selling skills
    • Product knowledge/competitive knowledge
    • Account and territory penetration
    • Professional appearance and conduct
    • Keeping expenses within company sales budget
  • Special Assignments: Assist management in special assignments, such as market tests, surveys, developing budgets and territory analysis in assigned areas.
  • Customer Satisfaction: Provide high-quality services to the home-care patient and the home-care referral source.
  • Industry Events: Attend and participate in conventions, trade shows, and in-services relating to IV therapy.
  • Professional Conduct: Consistently represent the company in an ethical, professional manner.
  • Teamwork: Maintain effective working relationships and cooperate with all personnel in the company.
  • Additional Responsibilities: Perform other duties and responsibilities as assigned.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professionalism and Communication: Provide the highest level of professionalism, responsiveness, and communication in order to build and maintain the maximum customer base possible.
  • Multi-Tasking: Must possess the ability to multi-task and frequently change direction.
  • Driver's License and Insurance: Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.

Education and/or Experience:

The ideal candidate will have:

  • College Degree: College degree preferred or equivalent experience.
  • Medical Sales Experience: Minimum two years medical sales or equivalent experience.
  • Home Infusion or Specialty Pharmacy Experience: Home infusion or specialty pharmacy experience a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

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