Patient Experience Coordinator
4 weeks ago
We are seeking a highly skilled Patient Experience Coordinator to join our team at Mindful Care. As a Patient Experience Coordinator, you will be responsible for executing all patient-facing tasks and inquiries while providing exceptional customer service.
This role is critical in representing and being the 'face' of Mindful Care. You will handle patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations.
You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments.
Key Responsibilities- Interact with prospective patients to connect them to Mindful Care
- Support patients through the intake process and establishing their Patient Portal, providing basic tech support to facilitate their provider experience
- Answer all incoming calls for all locations and return any voicemails that are left outside of business hours
- Provide Check-in and Check-out for patients
- Handle all scheduling / rescheduling requests via phone/email/text
- Provide same-day eligibility and verification
- Help collect balance due, copayments, and no-show fees
- Tackle all provider requests for contact with patients
- Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in office visits to the examination room
- Triage all incoming inquiries for other departments
- Other tasks as assigned by management
- 2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
- High school diploma or equivalent required
- Experience verifying health insurance
- Prior customer service experience (medical or mental health practices preferred)
- Ability to provide excellent customer service over the phone, email, text
- Strong verbal, written, and interpersonal communication skills
- Must be well organized, attentive to details and can work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- Competitive hourly rate of $20-$24
- Benefits package including medical, dental, vision, 401(k), PTO, and company holidays
- Opportunity to work with a dynamic and compassionate team
Mindful Care is an Equal Opportunity Employer and is committed to maintaining a diverse and inclusive work environment.
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