Production Engineering Team Manager

2 weeks ago


San Diego, California, United States OwnBackup Full time

About OwnBackup
OwnBackup is a premier data platform relied upon by numerous organizations to safeguard and leverage SaaS data, facilitating transformative business outcomes.

Our Mission
We empower our clients to maintain the availability, security, and compliance of their critical data while discovering innovative ways to extract insights more rapidly.

Partnerships
By collaborating with leading SaaS ecosystems, including Salesforce, ServiceNow, and Microsoft Dynamics, OwnBackup enables clients globally to take full control of the data that drives their enterprises.

Position Overview
We are seeking a driven, enthusiastic, and highly skilled individual to oversee our distinguished Production Engineering team in a hands-on capacity.

Key Responsibilities
- Serve as the primary escalation point and mentor for junior production engineers.
- Prioritize team tasks aligned with organizational objectives.
- Monitor, address, and resolve production application alerts, proactively identifying errors before they affect clients.
- Investigate intricate production bugs/issues in collaboration with Engineering.
- Manage production incidents and outages effectively.
- Oversee scheduled on-call responsibilities.
- Develop scripted runbooks and automation solutions as interim measures.
- Validate and replicate customer-reported bugs, escalating them to Engineering & Product as necessary.
- Ensure prompt escalation of customer issues when required.
- Enhance knowledge base resources to empower team capabilities.

Your Qualifications
- Minimum of 5 years in a tier III or IV Support engineer role or as a junior software engineer.
- At least 2 years of experience in a Team Lead or Manager position.
- Demonstrated skills in prioritization and incident management.
- Proven technical troubleshooting expertise.
- Strong proficiency in Linux/Unix is essential.
- Experience with cloud platforms, preferably AWS and Azure.
- Familiarity with relational and object-oriented databases; experience with PostgreSQL, MariaDB, and SOQL is advantageous.
- Intermediate SQL knowledge.
- Experience with Salesforce is a significant advantage.
- Knowledge of ServiceNow and Dynamics CRM is a plus.
- Proficiency in scripting languages such as Python, Bash, or Shell.
- Background in Enterprise Software, B2B SaaS, or 24x7x365 environments.
- Fluent in English, with experience working in global teams.
- Highly customer-focused with a strong sense of urgency.
- Independent, self-motivated, and capable of multitasking with analytical skills.
- Socially adept, communicative, and a pleasant team member.

Additional Information
This is a full-time opportunity. The ideal candidate will work collaboratively with the team to foster interaction and innovation. Travel may be necessary.
The compensation range for this role is competitive and will be determined based on various factors, including experience and qualifications.

Our Commitment
OwnBackup is dedicated to fostering an environment where employees can thrive. We offer a comprehensive compensation package that recognizes and rewards employee contributions.

We are an Equal Opportunity Employer, committed to diversity and inclusion, ensuring that every employee feels valued and empowered to make a meaningful impact.


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