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New Product Introduction Engineer
2 months ago
Base Pay Range:
$100,000 - $170,200.00 Annually
Primary Location:
USA-CA-San Diego. KLA offers a comprehensive rewards package for employees, which may include participation in performance incentive programs and eligibility for additional benefits outlined below. Interns may also qualify for some of the benefits mentioned.
Our pay ranges are determined by role, level, and location.The range displayed reflects the minimum and maximum pay for this position in the primary location identified.
Actual compensation is influenced by several factors, including location, job-related skills, experience, and relevant education or training.If applicable, your recruiter can provide more details about the specific pay range for your preferred location during the hiring process.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our technologies are integral to the production of virtually every electronic device in the world.
Devices such as laptops, smartphones, wearables, voice-controlled gadgets, flexible screens, VR devices, and smart cars owe their existence to our innovations.
KLA develops systems and solutions for the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.
We prioritize innovation, investing 15% of our sales back into research and development.Our expert teams, including physicists, engineers, data scientists, and problem-solvers, collaborate with leading technology providers to accelerate the delivery of future electronic devices.
Life at KLA is dynamic, and our teams thrive on solving complex challenges. Group/DivisionThe KLA Services team, based in Milpitas, CA, is our service organization encompassing Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
This organization collaborates with our field teams and customers across all business sectors to maintain the high performance and productivity of our products through a flexible service portfolio.
Our comprehensive services include:
proactive management of tools to enhance performance; expertise in optics, image processing, and motion control supported by worldwide service engineers, 24/7 technical support teams, and knowledge management systems; along with an extensive parts network ensuring global availability.
Job Description/Preferred QualificationsPrimary Responsibility
As a Product Engineer, you will play a crucial role in the New Product Introduction process for sheet resistance mappers, thin-film measurement systems, and optical profilers.
In this capacity, you will collaborate with multi-functional teams globally to devise a strategy for servicing these new products in the field.
KLA Instruments fosters a dynamic work environment that promotes creativity and hands-on engagement while offering opportunities for professional growth and development.
Job ScopeMinimize program serviceability risks by serving as the Voice of Service throughout the Product Life Cycle (PLC) for new products. This involves developing a service strategy that includes: Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations.
Acquire in-depth knowledge of overall system operation, integration, and calibrations/diagnostics through hands-on learning from Tech Support Engineers and Design Engineers to enhance support for Alpha & Beta Systems and retrofits.
Begin formulating a detailed Product Support Plan (PSP) in collaboration with engineering, marketing, finance, and service, outlining KLA Instrument's strategy for supporting new products.
Develop product service education and knowledge across the Product Support Organization utilizing training sessions, Augmented Reality (AR), individual coaching, documentation, and other knowledge collection tools to enhance your colleagues' readiness to serve.
Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to initiate strategies that mitigate Service supply chain risks, including addressing known issues and collaborating with GSS Engineering and Operations teams.
Work closely with the cross-divisional NPI Best Practice Team to enhance and refine existing BKMs through participation in discussions, training sessions, and feedback provision.
Actively manage and support beta installations in-person by auditing procedures, updating existing documentation, identifying training gaps, and resolving unforeseen challenges to drive continuous improvement for future installations and upgrades.
A Master's or advanced degree in Mechanical/Electrical/Industrial/Manufacturing Engineering or Physics/Materials Science.
Proven experience in coordinating or managing Return Material Authorization (RMA) processes and procedures.
Experience in High-Tech Capital Equipment within KLA Instruments or a similar Semiconductor industry.
Demonstrated familiarity with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
Proficient in data analysis to investigate problems and determine necessary data to address specific inquiries.
Experience with VBA & Python programming languages.
Familiarity with MS Project and Visio.
Minimum Qualifications
A Bachelor's degree in Engineering.
5 years of relevant experience with a bachelor's degree; or 3 years with a master's degree.
Exceptional technical writing and documentation skills.
Proficiency in Basic Microsoft Software Packages.
Strong presentation skills and comfort in front of diverse audiences.
A willingness to learn new technologies, processes, and techniques.
KLA provides a competitive and comprehensive total rewards package, including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave.
We do not discriminate based on race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
We ensure that qualified individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy other benefits and privileges of employment.
