Customer Service Representative
3 weeks ago
We're seeking a friendly and welcoming individual to join our team as a Deck Host at Waterworks Aquatics.
A Little About Us...
Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Job Description:
As a Deck Host, you will be the face of Waterworks Aquatics, providing a memorable customer experience to our families.
Key Responsibilities:
Warmly greet families and create a welcoming environment
Assist families with scanning into the kiosk and answer their questions
Direct families to their lessons or to the front desk for assistance with their accounts
Help families with questions about Waterworks retail and snack shop items
Assist in maintaining a clean and safe facility at all times
Ensure the lobby and entrance remain dry and clean
Restock and conduct proper restroom checks on all restrooms and shower/changing areas
Provide additional assistance to families when needed
Understand all programs, facility amenities, and Instructors/Office team members to respond to questions
Assist with giving tours to interested new families
Boost morale and maintain a positive work environment
Requirements:
Must be at least 16 years old
A minimum of 1 year of customer service experience is preferred
Must be friendly and have a warm welcoming smile
Must be able to take initiative when speaking with families
Must be open to feedback and receptive to change
Must be able to communicate well with our customers and students
Why Work with Us:
We offer flexible work schedules, stable hours, and a benefits package that includes dental, vision, disability, and 401K. We also offer team appreciation days and other fun events throughout the year. And, of course, free food
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