Customer Service Representative

3 weeks ago


San Jose, California, United States Waterworks Aquatics Full time

We're seeking a friendly and welcoming individual to join our team as a Deck Host at Waterworks Aquatics.

A Little About Us...

Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description:

As a Deck Host, you will be the face of Waterworks Aquatics, providing a memorable customer experience to our families.

Key Responsibilities:

Warmly greet families and create a welcoming environment

Assist families with scanning into the kiosk and answer their questions

Direct families to their lessons or to the front desk for assistance with their accounts

Help families with questions about Waterworks retail and snack shop items

Assist in maintaining a clean and safe facility at all times

Ensure the lobby and entrance remain dry and clean

Restock and conduct proper restroom checks on all restrooms and shower/changing areas

Provide additional assistance to families when needed

Understand all programs, facility amenities, and Instructors/Office team members to respond to questions

Assist with giving tours to interested new families

Boost morale and maintain a positive work environment

Requirements:

Must be at least 16 years old

A minimum of 1 year of customer service experience is preferred

Must be friendly and have a warm welcoming smile

Must be able to take initiative when speaking with families

Must be open to feedback and receptive to change

Must be able to communicate well with our customers and students

Why Work with Us:

We offer flexible work schedules, stable hours, and a benefits package that includes dental, vision, disability, and 401K. We also offer team appreciation days and other fun events throughout the year. And, of course, free food



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