Customer Service Representative

3 weeks ago


San Jose, California, United States Public Storage Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the growth and success of our business.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assess customer storage needs and make suggestions, including selling packing and moving supplies.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits, maintaining accurate records and ensuring compliance with company policies.
  • Help customers stay current with payments, making reminder and collection calls when necessary.

Requirements:

  • Experience in customer service, sales, or a related field.
  • Ability to transport, lift, and move items weighing up to 35 pounds.
  • Valid driver's license and reliable transportation.

About Us:

Public Storage is the self-storage industry leader, recognized as a Great Place to Work and offering a Total Rewards package, including medical, dental, vision, 401k, paid time off, and more. We offer flexible and full-time schedules, on-site company housing, and performance-based bonuses.



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