Customer Service Representative

3 weeks ago


San Jose, California, United States Della Infotech Full time
Job Description:

Job Summary:
At Della Infotech, we are seeking a skilled Customer Service Representative to interact with our customers, providing them with information to address inquiries regarding our products and services.

Primary Responsibilities:

  • Deal with and help resolve any customer complaints in a timely and professional manner.
  • Responsible to handle all complaints in accordance with the company's guidelines and policies.
  • Representatives may attempt to solve the problems or at least propose some solutions.
  • Responsible to send customers their replacement products or reverse erroneous fees.
  • Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.
  • Responsible to validate that the complaints made are valid and must do whatever they can within the bounds of their authority to make sure the customer is satisfied when they hang up the phone.

Additional Skills:

Skills:
Category
Name
Required
Importance
Experience
This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

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