Service Department Manager

4 weeks ago


Greensboro NC USA, United States Green Ford Greensboro Full time

About Us


At Green Ford Greensboro, we value our employees and treat them like family. Our ongoing training programs, advancement opportunities, and progressive culture make us a great place to work. We promote from within and want to help your career grow without affecting your personal life. Daily life at Green Ford Greensboro is exceptional, and we're sure you'll see why when you join our team.


Benefits

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • 401K Plan
  • Signing bonus
  • Paid Holidays
  • Closed on Sundays

Responsibilities

  • Oversee service orders and flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer is not mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Update customers with vehicle status daily.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of the service department.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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