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Experienced Service Advisor

1 month ago


Greensboro NC USA, United States Green Ford Greensboro Full time

At Green Ford Greensboro, we're seeking a skilled Service Advisor to join our team. As a key member of our Quick Lane service team, you'll play a vital role in ensuring our customers receive exceptional service and support.


Responsibilities:

  • Provide prompt, courteous, and professional service to customers throughout the servicing or repair process.
  • Distribute work between technicians to maximize workflow efficiency and ensure timely completion of tasks.
  • Address technical questions about vehicle issues, services, repairs, and warranties, providing accurate and helpful information to customers.
  • Ensure customer satisfaction meets or exceeds company standards, fostering a positive and supportive environment.
  • Order parts and tools as necessary, maintaining a well-stocked inventory to support efficient service delivery.
  • Encourage compliance with applicable laws and regulations, promoting a culture of integrity and responsibility.
  • Maintain good working relationships with factory representatives and foster positive employee relations, promoting a collaborative and supportive work environment.
  • Make service recommendations based on vehicle mileage and multi-point inspection reports, providing customers with informed and personalized advice.
  • Maintain or exceed repair order sales and hours per repair averages set by management, driving business growth and success.

Qualifications:

  • Professional, well-groomed personal appearance, reflecting positively on the company and its values.
  • Outgoing and friendly personality, with excellent communication and interpersonal skills.
  • Ability to diplomatically manage others, promoting a positive and respectful work environment.
  • Proficient in multitasking and time management, prioritizing tasks and meeting deadlines with ease.
  • Confident and capable communication skills, effectively conveying information and ideas to customers and colleagues.
  • History of service and sales success, demonstrating a track record of achievement and growth.
  • Self-motivated team player who can also work alone in an unsupervised environment, adapting to changing circumstances and priorities.
  • Clean driving record and valid driver's license, ensuring safe and responsible transportation of customers and equipment.
  • Availability to work Saturdays, supporting the needs of our customers and business operations.

Benefits:

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • 401(K) Plan
  • Opportunities for advancement and career growth
  • Paid Vacation
  • Closed on Sundays, promoting a healthy work-life balance

We value our employees and provide ongoing educational programs, promote from within, and offer the best work/life balance in the business. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, etc., as protected by federal, state or local laws.