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Experienced Service Advisor
1 month ago
At Green Ford Greensboro, we're seeking a skilled Service Advisor to join our team. As a key member of our Quick Lane service team, you'll play a vital role in ensuring our customers receive exceptional service and support.
Responsibilities:
- Provide prompt, courteous, and professional service to customers throughout the servicing or repair process.
- Distribute work between technicians to maximize workflow efficiency and ensure timely completion of tasks.
- Address technical questions about vehicle issues, services, repairs, and warranties, providing accurate and helpful information to customers.
- Ensure customer satisfaction meets or exceeds company standards, fostering a positive and supportive environment.
- Order parts and tools as necessary, maintaining a well-stocked inventory to support efficient service delivery.
- Encourage compliance with applicable laws and regulations, promoting a culture of integrity and responsibility.
- Maintain good working relationships with factory representatives and foster positive employee relations, promoting a collaborative and supportive work environment.
- Make service recommendations based on vehicle mileage and multi-point inspection reports, providing customers with informed and personalized advice.
- Maintain or exceed repair order sales and hours per repair averages set by management, driving business growth and success.
Qualifications:
- Professional, well-groomed personal appearance, reflecting positively on the company and its values.
- Outgoing and friendly personality, with excellent communication and interpersonal skills.
- Ability to diplomatically manage others, promoting a positive and respectful work environment.
- Proficient in multitasking and time management, prioritizing tasks and meeting deadlines with ease.
- Confident and capable communication skills, effectively conveying information and ideas to customers and colleagues.
- History of service and sales success, demonstrating a track record of achievement and growth.
- Self-motivated team player who can also work alone in an unsupervised environment, adapting to changing circumstances and priorities.
- Clean driving record and valid driver's license, ensuring safe and responsible transportation of customers and equipment.
- Availability to work Saturdays, supporting the needs of our customers and business operations.
Benefits:
- Medical Plan
- Dental Plan
- Vision Plan
- 401(K) Plan
- Opportunities for advancement and career growth
- Paid Vacation
- Closed on Sundays, promoting a healthy work-life balance
We value our employees and provide ongoing educational programs, promote from within, and offer the best work/life balance in the business. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, etc., as protected by federal, state or local laws.