Guest Services Ambassador

5 days ago


Atlantic Beach, North Carolina, United States Zealandia Holding Co. Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Peppertree Atlantic Beach Resort in Atlantic Beach, NC. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and resolving any guest issues or concerns in a timely and professional manner.

Key Responsibilities
  • Greets guests warmly and efficiently facilitates their check-in and check-out process.
  • Ensures that welcome and departure calls are placed in accordance with company standards.
  • Anticipates guests' needs and resolves their questions/problems or refers them to the appropriate person for resolution.
  • Communicates effectively with guests, housekeeping, maintenance, and management staff to ensure seamless service and maximum guest satisfaction.
  • Completes shift checklists accurately and submits them to the Front Desk Supervisor and/or Assistant General Manager.
Requirements
  • High school diploma or equivalent required.
  • Customer service experience preferred, but not required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including weekends and holidays.
What We Offer

As a Guest Services Representative with Zealandia Holding Co., you will enjoy a comprehensive benefits package, including medical, dental, vision, company-paid life insurance, 401(k), and more. You will also have access to our travel club, which offers deeply discounted stays at our resorts, partner resorts, and hotels, as well as discounts on other travel-related expenses.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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