Guest Services Representative
3 days ago
Location: La Quinta Myrtle Beach - 48th Avenue, 4709 North Kings Hwy, Myrtle Beach, SC 29577
Job Summary:The Guest Services Agent is a key member of our front desk team, responsible for providing exceptional service to our guests throughout their stay. This role requires a strong focus on customer satisfaction, attention to detail, and effective communication skills.
Responsibilities:- Guest Services: Greet and welcome guests, respond to inquiries, and resolve issues in a timely and professional manner.
- Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a fair and efficient manner.
- Teamwork: Collaborate with other departments to ensure excellent guest service and hotel operations.
- Education: High school diploma or equivalent required; college coursework in a related field is a plus.
- Experience: Previous experience in a hotel or customer service role is preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
- Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel.
La Quinta Myrtle Beach - 48th Avenue offers a competitive salary, benefits package, and opportunities for professional growth and development.
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