Customer Experience Ambassador

2 days ago


Beach, North Dakota, United States Marriott Vacations Worldwide Full time

Customer Experience Ambassador

Aqua Aston Hospitality (AAH) is a supportive, friendly, and beautiful work environment where meaningful moments are made together. As a Customer Experience Ambassador, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories.

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • *Benefit Eligibility will vary by position

Site Specific Perks

  • Free on-site parking
  • Complimentary coffee and tea
  • Employee breakroom amenities (refrigerator, microwave)
  • Quarterly celebrations and awards
  • Local restaurant discounts
  • Discounted theme park tickets and rental cars
  • Community service opportunities

Responsibilities

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
  • Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

What We Offer

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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