Guest Services Representative
5 days ago
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a skilled Guest Services Agent to join our team at Marriott Vacations Worldwide.
Job Summary:As a Guest Services Agent, you will be the face of our company, providing personalized service to our guests and ensuring their stay is nothing short of exceptional. You will be responsible for checking guests into their villas, reviewing property amenities, and responding to guest inquiries and concerns.
Key Responsibilities:- Check guests into their villas and review property amenities, services, and hours of operation.
- Respond to guest inquiries and concerns in a professional and courteous manner.
- Identify and explain room features to guests, including the use of room keys, ice, and vending areas.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Answer telephone calls and route calls to the proper department as applicable.
- Available to work various shifts, holidays, and both weekend days.
- Ability to stand, sit, or walk for extended periods and lift/carry items up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy.
- Competitive pay and benefits package.
- Opportunities for growth and development.
- A supportive and inclusive work environment.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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