Front Desk Coordinator

2 days ago


Austin, Texas, United States Pain Specialists of America LLC Full time
Job Title: Front Desk Coordinator

Pain Specialists of America LLC is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As the initial point of contact for patients, this role requires strong communication skills and a customer service-driven approach.

Key Responsibilities:
  • Check patients in, print medication lists, and provide necessary paperwork
  • Collect co-pays and process payment plans according to protocol
  • Prepare schedules in advance to ensure accuracy and notify patients of payment plans
  • Document payments and non-payments, and provide daily reports to management
  • Verify patient demographics and update records as necessary
  • Enter patient information into the Electronic Health Record (EHR) system
  • Scan paperwork into the system and confirm appointments
  • Send referral letters and retrieve procedure cost estimates
  • Answer incoming calls and manage phone messages, emails, and EMR/EHR notifications
  • Maintain HIPAA compliance and confidentiality in patient records
  • Ensure the reception area, waiting room, and workstation are tidy and professional
Requirements:
  • High school diploma or equivalent
  • Experience working in a busy clinic or medical office
  • Strong knowledge of medical and health insurance terminology
  • 1 year of experience scheduling and coordinating patient appointments
  • Front desk experience in a medical office (highly preferred)
  • Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook
Preferred Qualities:
  • Organized and detail-oriented
  • Punctual and reliable
  • Team player with excellent communication skills
  • Ability to multitask in a fast-paced environment and meet deadlines


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