Customer Service Team Lead

6 days ago

Washington, United States ActioNet Full time
Job Description

ActioNet is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of customer support specialists to ensure exceptional service delivery to our clients.

Key Responsibilities:
  • Team Leadership: Provide guidance and oversight to a team of customer support specialists to ensure they are equipped to handle customer inquiries and issues in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the overall customer experience and increase efficiency.
  • Training and Development: Develop and deliver training programs to ensure customer support specialists have the necessary skills and knowledge to provide exceptional service.
  • Performance Management: Monitor and evaluate the performance of customer support specialists, providing feedback and coaching to help them improve their skills and meet performance expectations.
  • Customer Engagement: Foster strong relationships with customers to understand their needs and preferences, and work to resolve issues in a timely and professional manner.
Requirements:
  • Leadership Experience: 5+ years of experience in a leadership role, preferably in a customer service or call center environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle customer inquiries and issues in a professional and courteous manner.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with customers, team members, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficiency in Microsoft Office, with experience using customer relationship management (CRM) software and other technical tools.
Preferred Qualifications:
  • ITIL Certification: ITIL certification, with experience in implementing ITIL processes and procedures.
  • Agile Methodologies: Experience working in an Agile environment, with knowledge of Agile methodologies and principles.
  • ServiceNow Certification: ServiceNow certification, with experience using ServiceNow to manage customer service requests and incidents.

ActioNet is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Customer Service Team Lead

    1 week ago

    Sumner, Washington, United States Martin Brower Full time

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Martin Brower. As a key member of our customer service team, you will be responsible for supervising and coordinating a team of customer service representatives, ensuring exceptional customer experience and driving business growth.Key ResponsibilitiesSupervise and...

  • Customer Service Team Lead

    1 week ago

    Sumner, Washington, United States Martin Brower Full time

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Martin Brower. As a key member of our customer service team, you will be responsible for supervising and coordinating a team of customer service representatives, ensuring exceptional customer experience and satisfaction.ResponsibilitiesSupervise and coordinate a team of...

  • Customer Service Team Lead

    5 hours ago

    Yakima, Washington, United States Alaska Airlines Full time

    Job SummaryAs a Customer Service Team Captain at Alaska Airlines, you will be responsible for leading a team of Customer Service Agents to achieve exceptional customer experiences. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding service.Key ResponsibilitiesLead and direct a team of...

  • Team Lead, Customer Service Center

    3 months ago

    Washington, United States Vascor Limited Full time

    ** VASCOR** ** Team Lead, Customer Service Center** Georgetown, KY 40324 *Since its founding in 1987, **VASCOR** **(Value Added Service Corp.)** has logged millions of miles and handled millions of vehicles for a growing roster of global and regional clients. As one of the nation's most respected Third-Party Logistics (3PL) providers, we provide superior...

  • Customer Support Team Lead

    3 days ago

    Washington, United States Cogent Communications Full time

    Job SummaryCogent Communications is seeking a highly skilled and experienced Customer Support Manager to lead our Customer Support Center. As a key member of our team, you will be responsible for supervising a shift of Customer Support Engineers and ensuring that our customers receive exceptional service.Key ResponsibilitiesSupervise a team of Customer...

  • Lead Security Control Assessor

    3 weeks ago

    Washington, United States Customer Value Partners Full time $110,000 - $115,000

    Job DescriptionJob DescriptionCVP is seeking a Security Control Assessor Lead to join our growing team. This position will lead a team of seven security control assessors to conduct comprehensive assessments of the management, operational, technical and privacy security controls employed within or inherited by an information system.  The goal is to lead a...

  • Customer Support Team Lead

    6 days ago

    Washington, Pennsylvania, United States MoreCommerce Full time

    About the Role:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at MoreCommerce. As a key member of our customer service team, you will be responsible for managing a remote team of customer service agents, overseeing operational tasks related to maintaining our 3rd party distribution channel partnerships, and acting...

  • Food Service Team Lead

    4 days ago

    Washington, Washington, D.C., United States Aramark Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Team Lead to join our team at Aramark. As a Food Service Team Lead, you will be responsible for leading all aspects of food preparation and service, ensuring that our customers receive exceptional quality and service.Key ResponsibilitiesFood Preparation and Service: Lead the...

  • Team Lead, Customer Service Center

    2 months ago

    Washington, United States Vascor Limited Full time

    ** VASCOR** ** Team Lead, Customer Service Center (3rd Shift)** Georgetown, KY 40324 *Since its founding in 1987, **VASCOR** **(Value Added Service Corp.)** has logged millions of miles and handled millions of vehicles for a growing roster of global and regional clients. As one of the nation's most respected Third-Party Logistics (3PL) providers, we provide...

  • Customer Service Supervisor

    1 week ago

    Washington, United States International Executive Service Corps Full time

    Job Summary:International Executive Service Corps is seeking a highly skilled Call Center Supervisor to lead our team in delivering exceptional customer service and operational excellence.Key Responsibilities:Develop and implement operational strategies to drive performance and customer satisfaction, working closely with the Call Center Manager.Establish and...

  • Customer Service Lead

    2 weeks ago

    Washington, Georgia, United States Roses Discount Stores Full time

    Position Overview The primary aim of this role is to enhance sales performance through effective leadership of daily tasks, ensuring an exceptional experience for both customers and team members.Key Responsibilities:1) Deliver outstanding customer service by engaging with customers in a friendly and knowledgeable manner to boost satisfaction and sales.2)...

  • Customer Service Center Team Supervisor

    2 weeks ago

    Washington, United States Vascor Limited Full time

    Company OverviewVASCORAs a leading provider in the logistics sector, VASCOR has established itself as a trusted partner for a diverse range of clients. Our commitment to excellence in supply chain management has allowed us to thrive since our inception in 1987.Position OverviewThe Team Lead for the Customer Service Center plays a crucial role in overseeing a...

  • Customer Service Team Captain

    6 days ago

    Seattle, Washington, United States Alaska Airlines Full time

    Job SummaryAs a Team Captain with Alaska Airlines, you will be responsible for leading a team of Passenger Service Agents to achieve the company's goals and objectives. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesLead and direct a team of Passenger Service...

  • Food Service Supervisor

    2 days ago

    Washington, United States Aramark Full time

    Job SummaryAramark is seeking a highly skilled and experienced Food Service Supervisor to join our team. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring the highest level of quality and customer satisfaction.Key ResponsibilitiesManage and coordinate the daily activities of...

  • Customer Service Team Member

    3 months ago

    Washington, United States Modwash Full time

    **Customer Service Team Member** Canonsburg, PA, USA ? Washington, PA 15301, USA ? Waynesburg, PA 15370, USA Req #39 Sunday, January 30, 2022 The Customer Service Team Member will be responsible for ensuring that all guests have an outstanding experience. The Customer Service Team Member will educate guests on the benefits of our memberships and navigate...

  • Food Service Team Lead

    4 days ago

    Seattle, Washington, United States Town & Country Markets, Inc. Full time

    About UsTown & Country Markets, Inc. is a family-owned company that prides itself on building authentic relationships with customers and employees alike. We are committed to providing heartfelt service, selling high-quality products, and fostering a diverse and inclusive work environment.About YouWe are seeking a genuine and authentic individual who thrives...

  • Team Lead

    6 days ago

    Washington, United States Ounce of Care Full time

    About the RoleWe are seeking a seasoned Team Manager to lead our team of Community Leads, remote care coordinators, and part-time outreach staff in DC. As a key member of the Operations Leadership Team, you will be responsible for managing, supporting, and coaching your team to deliver exceptional community-based services.Key Responsibilities:Team...

  • Customer Service Team Leader

    6 days ago

    Washington, United States DIG Chefs-In-Training Full time

    About DIG Chefs-In-TrainingDIG Chefs-In-Training is a dynamic and innovative culinary training program that empowers individuals to become skilled chefs and leaders in the food industry.Job SummaryWe are seeking a highly motivated and detail-oriented Culinary Team Lead to join our team. As a Culinary Team Lead, you will be responsible for leading a team of...

  • Shift Team Lead

    1 week ago

    Washington, Washington, D.C., United States Dolcezza Gelato Full time

    About Dolcezza Gelato & CoffeeWe are a dynamic and growing company that values quality, customer service, and teamwork. As a leading provider of artisanal gelato and specialty coffee, we are committed to delivering exceptional experiences to our customers.Job SummaryWe are seeking a highly motivated and experienced Shift Team Lead to join our team. The...

  • Bartending Team Lead

    6 days ago

    Washington, United States Tee Sud Thai Rustic and Bar Full time

    Job DescriptionJob Title: Lead BartenderJob Summary:We are seeking a skilled and experienced Lead Bartender to join our dynamic team at Tee Sud Thai Rustic and Bar. The successful candidate will be responsible for overseeing the bar operations, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of the bar.Key...