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Customer Service Team Captain

2 months ago

Seattle Washington, United States Alaska Airlines Full time
Job Summary

As a Team Captain with Alaska Airlines, you will be responsible for leading a team of Passenger Service Agents to achieve the company's goals and objectives. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Lead and direct a team of Passenger Service Agents to ensure the success of the team and the company.
  • Ensure that all team members follow proper procedures and protocols.
  • Perform leadership duties such as assigning flights, scheduling, and managing agents.
  • Assist with unexpected passenger needs or complaints.
  • Perform Passenger Service Agent duties as needed.
Requirements
  • A minimum of 6 months of customer service or airline operations experience.
  • Ability to lead, direct, and motivate teams for optimum performance.
  • Strong active listening and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach, and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a variety of schedules, including nights, weekends, and holidays.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Preferred Qualifications
  • A minimum of 1 year of customer service or community service experience.
  • Previous leadership experience.
Benefits
  • Competitive hourly rate of $21.82.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401(k) match program.
  • Quarterly and annual bonus plans.
  • Generous vacation and paid time off.