Customer Service Supervisor
7 days ago
International Executive Service Corps is seeking a highly skilled Call Center Supervisor to lead our team in delivering exceptional customer service and operational excellence.
Key Responsibilities:- Develop and implement operational strategies to drive performance and customer satisfaction, working closely with the Call Center Manager.
- Establish and maintain technical specifications, productivity, quality, and customer-service standards, ensuring seamless execution of daily operations.
- Monitor system performance, identify and resolve problems, and implement process improvements to enhance overall efficiency.
- Supervise Call Center Operator Analysts, manage staffing schedules, and oversee daily operations to meet business objectives.
- Bachelor's Degree and five years of experience; or a Master's Degree with four years of experience; or an Associate's Degree with eight years of related experience; or ten years of related experience with no degree.
- A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
- Prior Law Enforcement or immigration-related experience is preferred.
- Knowledge and experience working with RAD Apps, including CRM tools.
- Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required.
International Executive Service Corps offers a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals.
We provide our employees with a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an EEO/AA employer and invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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