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Customer Service Team Lead

2 months ago

Sumner Washington, United States Martin Brower Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Martin Brower. As a key member of our customer service team, you will be responsible for supervising and coordinating a team of customer service representatives, ensuring exceptional customer experience and driving business growth.

Key Responsibilities
  • Supervise and coordinate a team of customer service representatives to ensure timely and effective resolution of customer inquiries and issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback and metrics to inform business decisions and drive continuous improvement.
Requirements
  • 3-5 years of experience in customer service or a related field.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Preferred Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience with customer relationship management (CRM) software and other business tools.
What We Offer

As a Customer Service Team Lead at Martin Brower, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.