Resident Service Coordinator

6 days ago


San Mateo, California, United States UDR Full time
{"title": "Resident Service Specialist", "description": "Job Summary

UDR, Inc. is seeking a Resident Service Specialist to provide exceptional customer service and ensure a seamless move-in experience for our residents.

Key Responsibilities
  • Coordinate move-in orientations and ensure new residents are satisfied with their experience.
  • Manage resident relations, service requests, and communications using CRM software.
  • Walk through move-in ready apartments to ensure they meet standards and conduct daily property condition checks.
  • Provide superior customer service to internal and external customers, including walk-in prospects and residents.
  • Back-up coverage for other team members and participate in community events.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and proficiency in CRM software.
Benefits
  • Competitive hourly rate: $26.00-$29.00/hour.
  • Comprehensive benefits package, including medical, dental, and vision plans.
  • 401(k) plan with company match.
  • Apartment rental discount and tuition reimbursement.
About UDR, Inc.

UDR, Inc. is a leading owner and manager of residential apartment communities. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

", "lang_code": "en"}

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