Resident Services Coordinator
4 days ago
As a Resident Services Coordinator at Waterton, you will play a vital role in delivering exceptional resident experiences. Your primary responsibility will be to provide strategic, proactive, and high-level service to residents, responding to inquiries and concerns in a timely and professional manner.
Key Responsibilities- Leasing Functions: Present community benefits and amenities to potential residents, process applications, qualify residents according to community guidelines, and prepare leases.
- Community Information and Customer Service: Provide residents with community information and exceptional customer service.
- Eviction Processes: Coordinate with the Community Manager and Property Accounts Specialist on eviction processes, working with counsel as needed to ensure desired results.
- Amenity Management: Identify apartments and record amenities in the property management system.
- Move-Out Inspections: Inspect move-out conditions to document charges prior to reconciling security deposits or identifying property/renovation programming.
- Lease Renewal Program: Administer the lease renewal program, completing renewal worksheets, writing and delivering renewal cards, and updating information in the property management system.
- Repeat Service Requests: Monitor repeat service requests on behalf of residents and coordinate with the service team to ensure timely and accurate completion.
- Resident Complaints: Address resident complaints and provide satisfactory resolutions, maintaining a high rate of resident satisfaction.
- Ability to prioritize multiple tasks efficiently.
- Excellent customer service skills.
- Ability to work well with others in a team environment.
- Strong problem-solving skills and communication, both written and verbal.
Waterton has grown from humble beginnings to a nationally recognized real estate investment and property management firm. We remain passionate about delivering an incredible resident experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to investor, guest, and resident service excellence.
We are an equal opportunity employer and welcome all qualified applicants. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.
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