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Customer Service Representative

2 months ago

Camden, New Jersey, United States Subaru Full time
Customer Advocate I

We are seeking a highly skilled Customer Advocate I to join our team at Subaru of America. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues related to Subaru products, warranties, and retailer-related matters.
  • Manage customer cases and ensure follow-up and case closure in accordance with department standards.
  • Makes effective financial decisions to enhance customer loyalty and perception of the Subaru experience.
  • Works with retailers, field staff, and departmental liaisons to resolve customer issues.
  • Attends and completes mandatory training to maintain up-to-date knowledge of vehicles, parts, systems, and policies.
Requirements:
  • Excellent communication skills and ability to demonstrate a high level of service to others.
  • Ability to work independently to resolve complex customer issues.
  • Excellent negotiation skills, ability to multi-task, and conflict resolution skills.
  • Ability to clearly communicate complex information and follow detailed procedures.
  • Ability to work well in a team environment.
Education and Experience:

A bachelor's degree is preferred, and 2-4 years of experience in a related field is required.