IT Support Specialist

4 weeks ago

Orlando, Florida, United States Miami Beach Medical Group Full time
Job Description

Clinical Care Medical Centers is seeking a skilled IT Technician to provide technical support and assistance to users and organizations regarding computer systems, hardware, software, networks, and related technologies.

The ideal candidate will possess strong problem-solving skills, attention to detail, effective communication abilities, and the capability to stay updated with the latest technologies.

The Technician will support the following locations: Orlando, Winter Haven, Plant City, and Lakeland.

Duties and Responsibilities
  • Set up, configure, and install hardware and software solutions.
  • Diagnose and resolve technical hardware and software issues.
  • Travel to sites to provide hands-on technical support and troubleshooting.
  • Respond to issues in a timely and efficient manner.
  • Collaborate with the internal IT team, sharing information and escalating more complex issues when necessary.
  • Document and track all support activities in a ticketing system.
  • Maintains an up-to-date inventory of equipment.
  • Provides remote troubleshooting of network, PC, or software issues using remote tools.
  • Ensure proper cable management.
  • Abide by company policies and procedures.
  • Comply with HIPAA regulations.
  • Perform other duties as assigned.
Requirements / Education / Licenses
  • Two (2) years minimum work experience in an IT-related field.
  • Valid driver's license and clean record.
  • Reliable transportation and ability to commute to sites as needed.
  • Ability to lift and carry heavy equipment as needed.
  • Strong knowledge of Microsoft Windows, Apple Mac OS, Office Suite, and Microsoft Active Directory.
  • Familiarity with troubleshooting hardware, software, and network issues.
  • Proficiency with network concepts (e.g. DNS, DHCP, LAN, WAN, VPN, etc.).
  • Relevant certifications (e.g. CompTIA A+, ITF +, Network +, Server +) are a plus.
  • Fluent in English and Spanish preferred.
  • Excellent communication and customer service skills.
  • Strong organizational skills and ability to multi-task effectively.
  • Detail-oriented and able to work efficiently in a stressful environment.
  • Strong sense of teamwork and be able to manage a high volume of interpersonal relationships with tact and diplomacy.
  • Must be able to work independently and relate well with all levels of individuals within the organization.
  • Must be able to follow policies and procedures and work flexible schedule and location.
  • Must be able to work with the Practice Management and/or Electronic Health Record System.
  • Must be able to complete an Access Application.

Clinical Care Medical Centers is an equal opportunity employer and welcomes applications from diverse candidates.

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