Customer Service Ambassador
17 hours ago
The Customer Service Ambassador is the face of our operation, providing exceptional service to our members and guests. This role requires a warm and welcoming demeanor, with a focus on creating a fun and supportive atmosphere.
Key Responsibilities
Greet all members and guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in a courteous, helpful, and professional manner
Communicate special events to members and guests
Maintain an atmosphere that makes members feel welcome
Facilitate all member requests or forward to a manager
Always maintain a professional disposition
Sell retail products
Schedule member services: tanning, hydro-massage, etc.
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Team Member Handbook
Requirements
Obtain or maintain a valid Child/Infant CPR Certification
Experience working with children
Certifications, as local/state laws require
Physical Requirements
Lift 10 lbs. on occasion
Stand, bend, and squat with frequency
Climb and hang decorations when needed
Employment Eligibility
All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant's eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.
Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.
This is a part-time position located in Olathe. Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America. The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th, 1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.
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