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Customer Service Representative

2 months ago

Olathe, Kansas, United States Overheaddoortopeka Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Overheaddoortopeka. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities:

  • Triage incoming calls from customers and work with them to understand their needs and schedule the appropriate service.
  • Promote all products and services, and quote accurate pricing when necessary.
  • Gather information from customers to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket to match the best qualified technician to the customer's need.
  • Represent the company in a professional manner with good customer service and verbal communication skills.
  • Maintain and promote a positive attitude toward customers regardless of the circumstances.

Requirements:

  • High school diploma or GED required.
  • Two years of customer service experience or administrative work preferred.
  • Ability to work independently with little supervision.
  • Ability to work in a fast-paced environment and re-prioritize tasks.
  • Excellent verbal and written communication skills.
  • Proficiency with technical applications, including Microsoft Office Suites.

Benefits:

  • Competitive base pay.
  • Medical, dental, and vision options.
  • 401k retirement plan + match.
  • Paid time off plan.

Equal Opportunity Employer: Overheaddoortopeka is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.