Bellman/Guest Services Representative

3 days ago


East Elmhurst, New York, United States Remington Full time
Bellman/Guest Services Job Description

At Remington, we're seeking a highly motivated and customer-focused Bellman/Guest Services professional to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience for our guests.

  • Guest Greeting and Support: Greet all guests arriving and departing the hotel, holding the front doors as they enter and exit, and ensuring they feel welcome to the hotel.
  • Luggage Handling: Carry baggage to the guest's room, accurately tag and store luggage as needed, and maintain accurate records of incoming and outgoing luggage.
  • Property Knowledge: Have knowledge of the hotel property, hotel staff, and hotel services, with hours of operation, and provide clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
  • Amenity Promotion: Suggest and promote the amenities of the hotel, such as the restaurant, lounge, spa, and other services.
  • Physical Demands: Able to stand for prolonged periods of time.

Location: Our hotel is conveniently located right outside LaGuardia Airport, offering easy access to Flushing Meadows Corona Park and the Metropolitan Museum of Art.

Requirements: We're looking for someone with a high work ethic and self-initiative, able to work in high-pressure situations, and with proven experience in strong customer service skills, including the ability to handle guest complaints and concerns.



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