Hotel Guest Services Representative

1 week ago


East Rutherford, New Jersey, United States PM Hotel Group Full time

Job Summary: We are seeking a highly skilled Guest Services Agent to join our team at PM Hotel Group. As a Guest Services Agent, you will play a vital role in ensuring that all guests receive exceptional service from check-in to check-out.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with the front desk team to ensure seamless check-in and check-out processes.
  • Assist with room assignments, key card distribution, and other front office duties as needed.
  • Maintain a high level of knowledge about hotel amenities, services, and local attractions to provide guests with informed recommendations.
  • Collaborate with other departments to ensure that guests have a memorable and enjoyable stay.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • High school diploma or equivalent required; prior experience in hospitality or customer service a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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