Insurance Enrollment Support Specialist
1 week ago
Company Overview: CornerStone Staffing is seeking dedicated Call Center Professionals to support a leading Fortune 500 organization. This company specializes in providing comprehensive business insurance, employee health and benefits, retirement plans, and private client insurance solutions across North America.
Position Title: Open Enrollment Call Center Representative
Work Schedule: Monday to Friday, flexible hours between 8 AM and 6 PM
Compensation: $20 per hour for English speakers; $22 per hour for bilingual Spanish speakers
Key Responsibilities:
- Manage incoming calls and emails from clients requiring assistance with benefits-related inquiries.
- Collect detailed information regarding claims and service issues, ensuring accurate documentation in the client portal.
- Collaborate with internal teams to ensure timely and appropriate handling of all requests.
- Follow up with insurance providers to assist clients with claim-related issues.
- Participate in virtual meetings throughout the workday, maintaining a professional appearance at all times.
Qualifications:
- A minimum of 2 years of recent experience in a call center environment, preferably in a benefits service center.
- A college degree is preferred.
- Exceptional customer service skills are essential.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Proficiency in MS Word, Excel, and Outlook is required.
- Bilingual proficiency in Spanish and English is an advantage.
Application Process:
- Completion of a skills assessment.
- Drug testing will be conducted.
- A background check will be performed.
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