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Insurance Support Specialist

2 months ago

Dallas, Texas, United States DaVita Full time

This essential role focuses on providing education and support to patients regarding their health insurance options and the implications of various plans. The position involves assisting patients in understanding their insurance choices and making informed decisions related to their healthcare and employment.

The Insurance Support Specialist must demonstrate emotional intelligence and professionalism while interacting with patients, clinical staff, billing teams, and leadership. Collaboration with cross-functional teams is key to success in this role.

Location Requirement: Candidates should reside in the designated area.

Remote Work: Occasional travel for team events may be required.

This position aims to reduce the anxiety that patients often face when navigating complex insurance landscapes while managing their healthcare needs.

To excel, the Insurance Support Specialist should possess a strong commitment to customer service and the ability to establish trust and rapport with patients and colleagues over the phone. Team members will gain skills in motivational interviewing and develop comprehensive knowledge of both commercial and government health insurance benefits, financial assistance programs, and leave options.

Through our dedication to training, development, and quality, you will have the opportunity to advance your career in a supportive environment that fosters both professional and personal growth.

At DaVita, we prioritize community and uphold our Core Values of Service Excellence, Integrity, Teamwork, Continuous Improvement, Accountability, Fulfillment, and Enjoyment.

KEY RESPONSIBILITIES

  • Patient Education (Telephonic) - Deliver patient education while adhering to compliance standards.
  • Identify and communicate opportunities to enhance patients' insurance status, reducing financial burdens.
  • Assist patients in locating and securing insurance coverage and financial assistance options.
  • Conduct insurance assessments for patients.
  • Document and categorize patient education interactions accurately.
  • Provide exceptional customer service to ensure educational needs are met.
  • Act as a liaison among patients, facility staff, billing teams, and corporate offices to resolve insurance-related issues.
  • Participate in team meetings, training sessions, and assist with onboarding new team members.
  • Collaborate with supervisors to meet objectives and reporting requirements related to patient education.
  • Build and maintain relationships with field partners to ensure seamless patient support.
  • Engage in improvement projects as needed.
  • Other duties as assigned.
EDUCATION AND EXPERIENCE

High School Diploma required.

QUALIFICATIONS
  • At least two years of experience in customer service, healthcare, insurance, or a related field - Preferred
  • Intermediate computer skills, particularly in MS Word and Outlook
  • Basic proficiency in MS Excel and PowerPoint
  • Experience in the healthcare sector, working with clinical teams and patients - Preferred
  • Comprehensive understanding of insurance plans and benefits, including COBRA and medical leave options - Preferred
  • Experience in case management or social work - Preferred
  • Fluency in Spanish - Preferred
Occasional optional evening and weekend events may be required.

At DaVita, we are committed to being a community first and a company second. We strive to create an inclusive environment where all teammates feel they belong. We are proud to be an equal opportunity employer, promoting diversity and inclusion in our workplace.