Hotel Front Desk Team Member

1 week ago


Kansas City, Missouri, United States Hotel Lotus Stadium Full time

We are seeking a skilled Hotel Front Desk Receptionist to join our team at Hotel Lotus Stadium. In this role, you will be responsible for delivering exceptional guest experiences by welcoming and registering guests, managing their information, distributing keys and room assignments, and answering general inquiries.

Job Responsibilities
  • Handle customer complaints in a professional and courteous manner
  • Welcome, register, check-in, and check-out guests, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform general bookkeeping tasks to ensure all hotel guest account information is accurate and up-to-date
  • Collaborate with the housekeeping staff to ensure rooms are ready for new guests

We estimate that the salary for this position will be around $40,000 - $60,000 per year, depending on location and experience.

Requirements
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • Must have graduated high school, received a GED or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills

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