Front Desk Operations Manager
5 days ago
**Job Overview**
KMG Hotels is a dynamic and growing hospitality company seeking an experienced Front Desk Operations Manager to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, leading by example, and driving operational excellence.
**About KMG Hotels**
We are a premier lodging company that owns and operates 21 hotels across various franchises. Our commitment to growth is built on honest business practices, strong associate relationships, progressive sales strategies, and a dedication to providing well-maintained hotels. With over 800 associates, we strive to create an environment where all employees are valued and respected.
**Key Responsibilities**
As a Front Desk Operations Manager, you will:
- Serve as a leader on the front desk, ensuring seamless check-in and check-out processes, and providing guests with memorable experiences.
- Take initiative to deliver a wide range of services that guide guests and teams through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
- Maintain a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and ensure professional uniform, personal appearance, and communications.
- Be on your feet and moving around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
**Required Skills and Qualifications**
To succeed in this role, you will need:
- A high school diploma or equivalent required; degree in hospitality or related field preferred.
- Previous experience in front office operations, preferably in a supervisory capacity.
- Excellent communication and leadership skills, with the ability to motivate and inspire teams.
- Ability to multitask, prioritize tasks, and maintain composure under pressure.
- Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance.
**Benefits**
We offer a competitive salary of $$$60,000 - $$80,000 per year**, depending on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Estimated Salary: $65,000 per year**
**Location:** Kansas City, MO area
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