Program Manager
3 weeks ago
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. As a Program Manager - Complex Customer Requests, you will play a pivotal role in driving operational excellence for the program and improving customer experience.
Responsibilities- Project planning: Run the existing CCR program, through initiations, prioritization, and execution on a periodic basis with the company key collaborators, ensuring alignment with customer goals and objectives.
- Cross-functional coordination: Collaborate with division engineering, operations, service, marketing, and regional business units to ensure project execution and timely delivery and promote a culture of continuous improvement.
- Customer relationship management: Build and maintain positive relationships with customers, understanding their requirements and expectations to ensure that project results meet or exceed their needs.
- Facilitate clear and seamless communication among project team members, partners, and senior management including providing regular updates on project status, risks, and mitigation plans.
- Use data-driven decision making to optimize processes; establish and drive key performance indicators for continuous growth.
- Evangelize the program across the company with implementation to all the BUs, improving customer adoption.
- Minimum of 7 years of relevant and proven experience in leading sophisticated, cross-functional customer programs, leading development efforts focused on multiple product engineering solutions in the semiconductor industry.
- Must have deep knowledge of advanced fab processes, operations, and multi-tool considerations; experience with KLA tools and technologies strongly preferred.
- Demonstrated experience in fielding critical customer issues and leading internal cross-divisional teams (Applications, Product Marketing, R&D, Manufacturing, Service, Regulatory, Safety, etc.) on delivering comprehensive solutions including planning, funding, resourcing, and delivery.
- Experience delivering, managing, and reporting on robust enterprise-wide customer programs: drive strategy, lead alignment across multiple divisions and functional groups, document playbook, processes, and lead execution through delivery to customer.
KLA offers a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.
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