IT Manager

The IT Manager is responsible for overseeing the Client's IT Infrastructure to enable and support the Client's manufacturing business. This includes managing technical support staff, computer operations, and IT-related devices and systems.

• Prepare input for company strategic planning from the IT perspective and analyze, monitor, and report to local & corporate management and staff on operational, financial, and industry-related metrics & KPIs.
• Support development and execution of both short- and long-term plans and programs to ensure the profitable growth and expansion of company services through the IT services and management.
• Develop, propose, and establish IT policies and procedures as appropriate in coordination with Corporate.
• Regularly communicate with Corporate and ensure alignment of IT services and systems with corporate requirements and direction.
• Manage, mentor, and develop the internal IT team to provide the essential IT function to the business.
• Installation and upgrade of systems and/or HW/SW to enhance work performances for users within the facility.
• Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions.
• Create and establish policies, procedures, and standards regarding all general IT devices, software, and data to maintain their currency.
• Process software updates for systems, configure network security, and participate on all hardware and software evaluations and maintain vendor contracts, including vendor management.
• Keep up to date with new IT infrastructure technology and report this information to the IT leadership.
• Develop new IT troubleshooting strategies to reduce downtime and maintenance costs.
• Implement a Disaster Recovery Plan according to global guidelines for local IT infrastructure.
• Ensure global IT processes are established and adhered to in Company USA as well as document local processes and procedures.
• Responsibility for the regional IT facilities, in particular the local data center operations and maintenance, including access control, climate control, UPS monitoring and management.
• Participate in global and lead local IT-related projects/working groups.

• 7 years of IT experience preferable in a manufacturing environment.
• 3 years of experience managing staff and/or small IT department.
• Bachelor's degree in computer science or equivalent education/experience in the computer science field.
• Proven ability to lead an IT group effectively.
• Possess strong communication, coaching, listening, and interpersonal skills with the ability to relate to individuals from multi-cultural backgrounds, and build trusting relationships in order to gain support and achieve results, at all levels within the organization.
• Possess a high level of integrity in handling confidential and sensitive information.
• Must be self-directed, dependable, and motivated with excellent relationship and time management skills.
• Hands-on experience in server and storage backend system in particular Windows Servers, VMWare vSphere virtualization, IBM AIX Power, NetApp Storage System, Microsoft Active Directory Services, and RedHat Linux.
• Hands-on experience with networking administration including Checkpoint firewalls, HP Aruba network equipment, and wireless network configuration and administration.
• Excellent troubleshooting and diagnostic skills.
• Has the ability to communicate technical concepts knowledgeable to non-technical audiences.
• Willingness to participate on-call duties if required.