Front Desk Supervisor
5 hours ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at White Lodging. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of the front desk.
Key Responsibilities- Provide exceptional guest service and ensure that all guests receive a warm and welcoming experience.
- Supervise and train front desk staff to ensure that they are providing excellent service and meeting the hotel's high standards.
- Manage the front desk operations, including checking in and out guests, handling guest complaints, and resolving issues in a timely and professional manner.
- Ensure that all front desk staff are aware of and adhere to the hotel's policies and procedures.
- Monitor and maintain the front desk area, including the lobby, reception area, and guest rooms.
- Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
- Conduct daily meetings with front desk staff to review the previous day's performance, discuss any issues or concerns, and set goals for the day.
- Ensure that all front desk staff are aware of and adhere to the hotel's safety and security procedures.
- Perform other duties as assigned by the hotel management.
- High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
- Minimum 2 years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities simultaneously.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
White Lodging offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, employee assistance program, 401(k) plan, and tuition reimbursement. We also offer complimentary and discounted rooms, as well as opportunities for professional growth and development.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you.
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