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Front Desk Associate

2 months ago

Nashville, Tennessee, United States North Point Hospitality Full time
Front Desk Associate Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at North Point Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Guest Check-in and Check-out: Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
  • Front Desk Operations: Handle all front desk operations, including managing guest requests, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Provide excellent communication skills, both written and verbal, to ensure seamless interactions with guests, colleagues, and management.
  • Problem-solving: Utilize strong problem-solving skills to resolve guest complaints and issues in a timely and professional manner.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of experience in a hotel front desk or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, with a strong focus on customer service and attention to detail.
Benefits:
  • Competitive Salary: We offer a competitive salary and benefits package, including medical insurance, vision and dental coverage, and a 401(k) retirement plan.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within our company.
  • Team-oriented Environment: We have a team-oriented environment that values collaboration and open communication.