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Front Desk Supervisor

2 months ago

Nashville, Tennessee, United States Hotel Resource Full time

Job Summary:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hotel Resource. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and efficiency.

Key Responsibilities:

  • Manage and supervise front desk staff, ensuring that they are trained and equipped to provide excellent customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control hotel expenses, ensuring that they are within budget and that cost-saving initiatives are implemented where possible.
  • Collaborate with the sales team to develop and implement sales strategies that drive revenue growth.
  • Ensure that all hotel staff are trained and equipped to provide excellent customer service, and that they are aware of and adhere to hotel policies and procedures.
  • Manage and maintain accurate financial records, including accounts payable and receivable, and ensure that all financial transactions are properly documented and recorded.
  • Develop and implement policies and procedures to ensure that the hotel is operating in compliance with all relevant laws and regulations.
  • Conduct regular audits to ensure that the hotel is meeting its quality and service standards.
  • Develop and implement strategies to improve employee engagement and retention.
  • Collaborate with the marketing team to develop and implement marketing strategies that drive revenue growth and increase brand awareness.

Requirements:

  • Minimum 3 years of experience in hotel operations management.
  • Proven track record of success in improving guest satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively with all levels of staff, including front desk, housekeeping, and maintenance.
  • Knowledge of hotel operations software and systems.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Discounted room rates at Hotel Resource.
  • Free meals and snacks.
  • Comprehensive training and development programs.