Hotel Guest Service Representative

2 weeks ago


Joplin, Missouri, United States Hampton Inn Joplin Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Hampton Inn Joplin. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Check guests in and out, handle room assignments, and ensure accurate billing and payment processing.
  • Manage guest mail and messages, and maintain a clean and organized front desk area.
  • Develop a thorough knowledge of hotel amenities, services, and policies to effectively communicate with guests.
  • Answer switchboard calls, take reservations, and block rooms as needed.
  • Monitor room availability and ensure seamless communication with housekeeping and other departments.
  • Handle safe deposits, cash handling, and maintain accurate records.
  • Keep the lobby, back office, and desk area clean and presentable, adhering to our high standards of cleanliness and organization.
  • Stay knowledgeable about emergency procedures, safety protocols, and company policies to ensure a secure and comfortable environment for our guests.
  • Perform other duties as assigned by management, utilizing your skills and abilities to contribute to the success of our team.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic math skills and accuracy with cash handling and record-keeping.
  • Ability to lift up to 40 pounds and move luggage or packages as needed.
  • High school diploma or equivalent required; prior experience in hospitality or customer service preferred.


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