Hotel Guest Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn Joplin. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Services: Assist guests with check-in and check-out, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
- Front Desk Operations: Manage the front desk area, including handling guest mail and messages, and maintaining a clean and organized workspace.
- Communication: Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies to effectively communicate with guests and promote our hotel's services.
- Problem-Solving: Promptly and effectively deal with guest complaints and requests, and inform management of any guest or systems-related complaints or problems.
- Teamwork: Collaborate with other hotel staff to ensure seamless service delivery and maintain high standards of service and hospitality.
Requirements:
- Customer Service: Provide the highest quality of service to the customer at all times.
- Communication: Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Problem-Solving: Promptly and effectively deal with guest complaints and requests.
- Teamwork: Collaborate with other hotel staff to ensure seamless service delivery.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional growth.
- Team Environment: A dynamic and supportive team environment.
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