Hotel Guest Service Representative

4 weeks ago


Joplin, Missouri, United States Hampton Inn Joplin Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn Joplin. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Assist guests with check-in and check-out, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including handling guest mail and messages, and maintaining a clean and organized workspace.
  • Communication: Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies to effectively communicate with guests and promote our hotel's services.
  • Problem-Solving: Promptly and effectively deal with guest complaints and requests, and inform management of any guest or systems-related complaints or problems.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery and maintain high standards of service and hospitality.

Requirements:

  • Customer Service: Provide the highest quality of service to the customer at all times.
  • Communication: Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Problem-Solving: Promptly and effectively deal with guest complaints and requests.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.


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